FAQ
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Can you give me a brief overview on why I should use Field Connect?
Field Connect allows you to increase the efficiency and productivity of your company, by making communication and staff management easy and simple. Your staff need up to date information at their fingertips, and Field Connect provides this information, updated in real time, no matter where the user is.
How much is support?
Full support is provided as part of the subscription price. No additional costs are incurred for logging support calls, and there is an easy tool to track all support issues.
How long does it take to get up and running in Field Connect?
Once you have signed up for the service, it normally takes 24 hours to get the application up and running. From there, the time frame for implementation varies from customer to customer, depending on the complexity of the integration. Most customers have a complete implementation between 1 and 6 weeks.
Which is the best mobile device to use with Field Connect?
Field Connect works on a wide range of mobile phones, such as Nokias, iPhones, windows mobiles and more. While we have found that phones with a larger screen are usually better, it really comes down to what the staff member is more comfortable using. There is no requirement for all of your staff to have the same phone.
Do we offer inventory management?
Field Connect includes an inventory management system that links directly with the items used on jobs and updates in real time.
Can we create quotes in Field Connect?
Yes, Field Connect allows you to create a quote for a customer, including all details of the work in the quote. When the customer is ready to accept the quote, it is as simple as pressing a button to transfer all of this information to a job, and dispatch it to a Field Worker.
What accounting software can I connect to?
Currently Field Connect is has been integrated with Xero, MYOB and Quickbooks. All company and invoice information will be automatically shared with these application.
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