Store all your customer information in one single location

No more searching in multiple spreadsheets, pieces of paper or other databases

Field Connect provides an easy means for you to capture & store all your client information in a central database. Accessing any current or historical client job and financial information is done via a simple search facility.

Without a real time data system in place to manage your work flow, a manual paper & voice driven system is generally employed. In this scenario, keeping track of jobs on a day to day/week on week basis can be an administrative nightmare. Most field workers pick up job sheets in the morning and drop them off the following morning. In some cases, it may take 2 weeks for the job details to be entered into your backend system. Furthermore, this manual process is dependant upon mobile phones, SMS & clipboards to communicate & is prone to errors & source of contention or dispute. This way of managing jobs is not only an expensive option, but is an unreliable & ineffective method.

Contrast that to using Field Connect.

When your office receives an order, the information about the job is entered in Field Connect - this includes dates & times, specific instructions & any other pertinent data you want to capture. This job information and details about the status of the job can instantly be exchanged between your admin staff and field workers using their mobile phones or PDA’s.

No more double-handling of client, job or field worker information and a history of each job is kept in the system

When you enter an order, you have the ability to add your range of products & services.

Products and services can be allocated to each job. Issuing and receipting stock into the products & services module is simple & is linked to the inventory management module.

Inventory and stock control is an ongoing challenge and headache for most companies. Do we have the stock, how much was it, and where is it?

As a result, many unproductive hours are lost because field workers don’t have the right materials or have to drive to suppliers to purchase materials.

Similarly, how often do you order stock only to find that you already have the stock in your stores or on a vehicle?

Field Connect will manage and allow you to monitor the issuing, receipting & reordering of stock

Field Connect will allow you to keep inventory accurate with a full audit trail allowing for easy stock takes and reducing stock shrinkage.

How often do you have to wait for job sheets to be brought into the office so that your administrative staff can enter the job details to generate an invoice?

More frustratingly as a business owner, you are probably waiting more than 48 hours for the job sheets to be returned to the office? This adds to the delay in getting paid by your debtors

Imagine being able to invoice each job immediately after the job is completed?

With Field Connect, you can invoice your clients immediately the job is complete. Your cash flow problems will be improved significantly

Field Connects intuitive Job Central screen will give you the ability to view the statuses of all & field workers at a glance. Dispatching jobs and monitoring their statuses is made easy with Field Connect. Icons and colour codes in the Job Central screen give a visual picture of the statuses of each job to dispatchers, making it simple to manage all resources at their disposal - this screen will become your companies field operations command centre. This will deliver a huge productivity boost

You can use to monitor job progress and statuses...

The Job is Dispatched
The Field Worker either Accepts or Rejects the New Job.
If they accept it, the Field Worker notifies when they start the work
They notify when it is complete

If the Job has been cancelled

The dispatcher simply allocates a job to an available field worker and it immediately appears on their hand-held device.

Information captured in Field Connect can instantly be exchanged between your admin staff and field workers using their mobile phones or PDA’s

When an order is received in the office, the job details are entered into Field Connect and then sent to the field worker’s mobile device.

With Field Connect, accessing Job details & there status is simple, using the menu driven system.

When a field worker updates or completes of a job, the altered job information is instantly re-transmitted back to Field Connect

As companies grow, it becomes harder and harder to manage the workload.

Planning and scheduling your resources is more and more time-consuming simply because of the increased workload.

Imagine being able to schedule field workers and manage the direct costs of each job, dispatch jobs wirelessly to field workers and know instantly that they have acknowledged & accepted the job.

Field Connect makes the job of managing your resources simple and allows you to make more informed decisions about all aspects of your business

Introducing Field Connect into your company will bring about a significant drop in your company mobile voice & SMS communication costs.

Field Connect also includes a two way messaging module which reduces your communication costs even further. Messaging is an added method of communicating about job progress and job detail changes and costs you nothing..

By using Field Connect you can access a host of different reports. Field Connect provides a number of standard financial, client or job related reports, but can produce a number of specific reports that can provide a powerful analysis of your company.

Field Connect allows you to import and export job related information. Specific Import and Export modules can be created to allow you connect Field Connect to legacy systems.

Address Geo Coding

Each address that is entered into the system can be automatically geocoded and viewed on a map.

Mapping

Viewing where your field workers are is simple with Field Connect. Each Job location can be viewed on a map Australia Wide.

Accounting Link

Field Connect can download your completed job information to be available to import into your accounting package. Support is available for MYOB & Quick Books along with other Accounting Packages.

Customer Login

Allow your customers to login 24/7 and access their jobs, view status.

Auto Allocation

Would you like the ability to have your jobs automatically assigned to the field worker who is close

SMS Job Notification

Field Connect has the ability to have Field Worker SMS Alerts along with Customer SMS Alerts with job status changes.

Credit Card Transactions

Field Connect allows you to take credit card transaction in the field.

Fax Integration

Field Connect allows you to connect to our Fax Gateway allowing you to send faxes directly from Field Connect to any Fax machine in Australia.